Shipping policy

Nestloy is owned and operated by Dongguan Zhu Huibin Technology Co., Ltd. This policy outlines our official shipping options, billing standards, order processing workflow, and delivery terms for all home greenery and lifestyle product orders. Throughout this policy, "we", "us", and "our" refer to Dongguan Zhu Huibin Technology Co., Ltd.

1. Shipping Options & Cost Calculation

We provide diversified shipping solutions tailored for home plant decor shipments.

  • Shipping Fees: Exact shipping fees, available delivery methods, and tentative shipping options are automatically calculated and clearly presented on the checkout page based on your destination and order contents.

  • Free Shipping: Free standard shipping may apply to qualifying orders that meet our promotional thresholds.

2. Order Processing & Fulfillment Workflow

  • Processing Time: Once your payment is successfully verified and approved by our system, orders are typically processed, packed, and prepared within 1–3 business days (excluding weekends and holidays).

  • Fulfillment Origin: Depending on inventory availability and your delivery destination, orders may be fulfilled from our own facilities or trusted partner warehouses to ensure efficient delivery.

  • Shipping Confirmation: After your parcel leaves our facility, an official shipping confirmation email containing your tracking number and a link to monitor real-time transit status will be sent to your registered mailbox.

3. Delivery Time Guidelines

  • Estimated Delivery Time: Standard delivery typically takes 7–12 business days after dispatch.

  • Please note that delivery durations serve as reference values. Actual shipping schedules may occasionally be prolonged due to uncontrollable external factors, including logistics carrier operational delays, routine customs clearance examinations, severe weather conditions, or incorrect recipient information.

4. Shipping Address Verification

Customers are required to carefully verify the completeness and correctness of recipient information (including detailed street address and contact details) before finalizing order payment.

  • If you need to make corrections, please contact our support team at the earliest opportunity.

  • Please note that address revisions and order adjustments are unavailable once the order enters formal packaging and fulfillment procedures.

5. Shipping Delays & Lost Packages

If your tracking information has not been updated for an extended period, or if your package appears to be lost or experiencing abnormal transit delays, please contact our support team at service@nestloy.com with your order number. We will actively investigate with carriers to provide a prompt solution.

6. Cross-Border Customs & Import Duties

For international orders of Nestloy home green plant decorations, destination countries or regions may impose statutory import duties, customs clearance fees, and other related taxes in accordance with local trade policies. These additional fees are independently formulated and collected by local governmental authorities and shall be borne solely by the end customer.

Contact Information

If you have any questions regarding shipping options, freight standards, delivery progress, or logistics issues, please feel free to contact our dedicated customer support team:

  • Brand Name: Nestloy

  • Legal Company Name: Dongguan Zhu Huibin Technology Co., Ltd.

  • Registered Business Address: Room 302, No.5, Lane 1, Chanshou Lane, Qiantou, Dongcheng Sub‑district, Dongguan City, Guangdong Province, China

  • Customer Support Email: service@nestloy.com