Refund-Policy

Nestloy is owned and operated by Dongguan Zhu Huibin Technology Co., Ltd. This policy outlines our official return and refund procedures for all home greenery and lifestyle products. Throughout this policy, "we", "us", and "our" refer to Dongguan Zhu Huibin Technology Co., Ltd.

1. Return Window & Eligibility

  • Return Window: Customers are entitled to submit a valid return application within 30 calendar days after parcel delivery.

  • Product Condition: All returned home green plant products must be unused, unaltered, and kept in original brand-new condition, with complete original packaging, product labels, tags, and full supporting accessories.

  • Purchase Proof: A valid purchase proof (including order record, payment voucher, or purchase receipt) is required for all return and exchange procedures.

  • Non-Returnable Items: Customized green plant decorations, promotional gift cards, and products marked as final sale are non-returnable and non-exchangeable, unless otherwise required by local mandatory laws and regulations.

2. How to Initiate a Return

  • Before returning any Nestloy home green plant products, please send an email to our official mailbox at service@nestloy.com with your order number and the specific products you plan to return.

  • Important Notice: Please do not send returns directly to our business registration address. Once your request is approved, our customer service team will provide you with detailed return operation guidelines and the correct return warehouse address.

3. Damaged Goods & Order Problem Handling

  • Please carefully inspect your Nestloy green plant home goods immediately after receiving the parcel.

  • If you receive damaged, defective, or flawed green plant products, or incorrect items that do not match your order, please contact our customer service team in a timely manner and attach clear real photos or videos of the problematic goods.

  • We will verify the situation and offer appropriate solutions (such as a replacement or full/partial refund) at no additional cost to you.

4. Refund Rules & Timing

  • Refund Processing: After we receive and fully inspect your returned products and confirm they meet the return standards, approved refunds will be processed and returned through your original payment channel automatically within 5–10 business days.

  • Shipping Fees: The initial delivery fee and return shipping fee will not be refunded under normal preference-based circumstances. Shipping fees will only be reimbursed if the problem is caused by our side (including damaged, defective, or wrong items) or in accordance with applicable local laws.

Contact Information

  • Brand Name: Nestloy

  • Legal Company Name: Dongguan Zhu Huibin Technology Co., Ltd.

  • Registered Business Address: Room 302, No.5, Lane 1, Chanshou Lane, Qiantou, Dongcheng Sub‑district, Dongguan City, Guangdong Province, China

  • Official Support Email: service@nestloy.com