Payment Policy

1. Overview & Business Identity

This website is operated by Dongguan Zhu Huibin Technology Co., Ltd.

Nestloy is owned and operated by Dongguan Zhu Huibin Technology Co., Ltd.

Dongguan Zhu Huibin Technology Co., Ltd. is the seller of record for purchases made through nestloy.com.

Throughout the site, the terms "we", "us" and "our" refer to Dongguan Zhu Huibin Technology Co., Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Registered Business Address:

Room 302, No.5, Lane 1, Chanshou Lane, Qiantou, Dongcheng Sub‑district, Dongguan City, Guangdong Province, China

2. General Conditions

By visiting our site and/or purchasing green plants, home decor, or living accessories from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. Products, Pricing & Accuracy

At Nestloy, we specialize in selected home greenery, aesthetic plants, and lifestyle decor.

  • We have made every effort to display as accurately as possible the colors, sizes, and descriptions of our products. However, live plants may naturally vary slightly in shape, size, or appearance.

  • Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

4. Shipping & Fulfillment Policy

  • Processing Time: Orders are typically processed and prepared within 1–3 business days after payment confirmation (excluding weekends and holidays).

  • Estimated Delivery Time: Standard delivery typically takes 7–12 business days after dispatch.

  • Shipping Fees: Exact shipping rates are calculated and displayed at checkout based on your destination and chosen method.

  • Fulfillment Origin: Depending on inventory availability, orders may be fulfilled from our primary fulfillment centers or trusted partner facilities.

  • Tracking & Delays: Once shipped, you will receive a confirmation email with a tracking link. If you experience abnormal logistics delays, please contact us for assistance.

5. Return, Refund & Cancellation Policy

  • Return Window: You may request a return or exchange within 30 calendar days after your item has been delivered.

  • Return Conditions: Items must be unused, undamaged, and in their original packaging.

  • Return Address Notice: Please do not send returns directly to our business registration address. Contact our support team first to obtain the correct return warehouse address.

Refund Timing: Approved refunds will be processed and automatically applied to your original payment method within 5–10 business days after we receive and inspect the returned item.

6. Payment Security

All transactions processed on Nestloy are secured through industry-standard encryption protocols and certified payment gateways (such as Shopify Payments). We do not store, view, or retain your full credit card numbers or sensitive financial credentials on our servers.

7. Contact Information

Questions about the Terms of Service should be sent to us at service@nestloy.com.

Brand Name: Nestloy

Legal Company Name: Dongguan Zhu Huibin Technology Co., Ltd.

Registered Address: Room 302, No.5, Lane 1, Chanshou Lane, Qiantou, Dongcheng Sub‑district, Dongguan City, Guangdong Province, China

Customer Support Email: service@nestloy.com