Frequently Asked Questions

Nestloy is owned and operated by Dongguan Zhu Huibin Technology Co., Ltd. This FAQ page provides answers to common questions regarding our home green-plant shopping experience, order processing, shipping, and customer support. Throughout this section, "we", "us", and "our" refer to Dongguan Zhu Huibin Technology Co., Ltd.

Q: When will my order be processed?

  • A: Orders are typically processed and prepared within 1–3 business days after payment confirmation (excluding weekends and holidays). Processing timelines might be slightly prolonged during major promotional events, payment security checks, or peak seasonal periods.

Q: How can I track my order?

  • A: After your parcel leaves our warehouse, you will receive a shipment confirmation email containing your full tracking details. Kindly allow 1–2 business days after dispatch for the courier system to update the first tracking scan record.

Q: Can I change or cancel my order?

  • A: If you wish to adjust or cancel your purchase, please reach out to our support team at the earliest convenience. We will try our utmost to accommodate your request. Unfortunately, edits and cancellations are no longer available once your order has moved into the packaging or shipping stages.

Q: What if my item is damaged, incorrect, or missing?

  • A: We hope every home green-plant decor piece arrives in perfect condition. If you receive damaged, faulty, or wrong goods, or encounter missing items inside the package, please email us with your order number alongside clear photos of the products, original packaging, and shipping label. We will evaluate your case and offer a proper solution promptly.

Q: Which currency is used?

  • A: Every product price and shipping fee displayed across our store is denominated in US Dollars (USD). For overseas shoppers, your local bank or payment service may charge extra currency conversion fees and international transaction charges.

Q: How do I get help?

  • A: Looking for extra support? Feel free to send emails to service@nestloy.com whenever you need. For questions related to orders you have placed, remember to attach your order number so our team can assist you efficiently.

Contact Information

  • Brand Name: Nestloy

  • Legal Company Name: Dongguan Zhu Huibin Technology Co., Ltd.

  • Registered Business Address: Room 302, No.5, Lane 1, Chanshou Lane, Qiantou, Dongcheng Sub‑district, Dongguan City, Guangdong Province, China

  • Customer Support Email: service@nestloy.com