Refund policy

At Nestloy, we strive to bring fresh, natural, and comfortable home styling to every customer through our curated home green plant decor and household ornament collections.

Nestloy is owned and operated by Dongguan Zhu Huibin Technology Co., Ltd.

This official policy outlines our standardized procedures for product returns, damage claims, order discrepancies, and refund applications for all Nestloy home lifestyle goods. Throughout this policy, "we", "us", and "our" refer to Dongguan Zhu Huibin Technology Co., Ltd.

1. Return Eligibility Period

  • Customers are entitled to submit a valid return application within 30 calendar days after parcel delivery.

  • To be eligible for return, all home plant products must remain brand-new, unused, and unaltered, with intact original packaging, complete accessories, and attached labels.

  • A valid purchase record or order proof is mandatory for all return procedures. Please be advised that unauthorized returns without prior customer service confirmation will not be processed or accepted.

2. Non-Returnable Products

To ensure product hygiene, decorative integrity, and customer usage safety, certain product categories are non-returnable:

  • Customized or personalized green plant decorations;

  • Clearance and final-sale merchandise;

  • Promotional gift cards.

  • Note: Returns for these items will only be approved if the goods arrive with factory defects, shipping damage, or when mandatory local consumer laws explicitly require return eligibility.

3. Damaged, Defective, Wrong or Incomplete Orders

We suggest all customers carefully check their home plant decor packages immediately upon receiving delivery.

  • If your order contains damaged, flawed, or defective items, incorrect products that do not match your purchase, or missing goods, please contact our support team without delay.

  • Kindly provide your official order number together with clear photographic evidence of the products, outer packaging, and shipping label.

  • Our team will verify your case quickly and offer targeted solutions including product replacement, full or partial refund, and other reasonable remedies.

4. Return Shipping Responsibility

  • Preference-Based Returns: Customers are responsible for covering return shipping fees in scenarios where the product has no quality defects, shipping errors, or merchant-side issues. The initial delivery fee paid at checkout is non-refundable under normal circumstances.

  • Tracking & Risk: We highly recommend selecting a trackable shipping method for return delivery. All returned packages remain under the customer’s responsibility and risk until our warehouse successfully receives and signs for the goods.

5. Refund Processing Rules

  • Once our team receives and completes a full inspection of your returned home plant products, qualified refund requests will be processed and credited back via your original payment channel.

  • Please note that banks and third-party payment platforms may require additional processing days for funds to reflect in your account.

  • Where legally permitted, we reserve the right to deduct a reasonable depreciation fee for any product damage, missing accessories, or value loss caused by improper handling beyond normal inspection.

6. Statutory Consumer Rights

All terms listed in this policy are supplementary and will not override or restrict your statutory consumer rights protected by local applicable laws and regulations.

Contact Information

If you need support with return consultation, refund applications, or order problem resolution, please reach out to our official customer service team:

  • Brand Name: Nestloy

  • Legal Company Name: Dongguan Zhu Huibin Technology Co., Ltd.

  • Registered Business Address: Room 302, No.5, Lane 1, Chanshou Lane, Qiantou, Dongcheng Sub‑district, Dongguan City, Guangdong Province, China

  • Customer Support Email: service@nestloy.com